So I was sitting waiting for my half-priced drinks at Sonic today when I heard a big THUD and my car moved a bit. I looked back to see if the kids were out of their seats and as I turned around - I saw one of the food delivery girls walking past my window. She didn't stop but the timing was too perfect - so I said out loud "Did that girl just hit my car?" I don't know who I was talking to - maybe to her, maybe to myself, maybe to the boys - it was just my natural reaction! But she heard me, turned to look at me and then walked quickly inside the Sonic doors.
I was still trying to figure out what had happened - so I got out of my car to make sure I didn't imagine it - and sure enough, on my rear tail light - there were 2 long scrapes from her tray!! She had clearly run into my car - and by the sound of the THUD - she hit is pretty hard!!
Now this wasn't a huge deal. The tail lights still work. You can see the scrapes but they're not hugely obvious.
But this chick clearly hit my car - HARD - and ran away. As I was looking at it, my server came out and asked if something was wrong and I said, "I think one of the girls hit my car." And the girl who did it was walking out to another delivery and came over to look and said "Did I do that?" and kept on moving - as did my server. No apology, no comped drinks - nothing!! I was kind of shocked!! I took the drinks and sat back inside my car right outside the windows where all of the delivery girls were standing - and I can see them all looking at me and laughing.
In most cases, I would have said, "Whatever, it's no big deal" and would have gone on with my day. But they were laughing. So..............................no more nice girl!! I pushed the little red button that you push to order and said "Can you please send your manager out?!" I asked him what he could do (at this point, I could see all of the girls inside nervously watching). I got his card and and an insurance claim report. (Oh - and by the way - his card was a FREE MEDIUM DRINK card with his name and number scribbled on the back! A medium, not a large, not a meal, a medium drink!)
Now seriously - am I really going to file an insurance report? I don't think so - depending on my mood of course!! But had this girl just stopped when she did it, and owned up to it - oh and possibly apologized...............I would have driven away with my drinks!! Maybe next time she'll do the right thing!
If this had happened to you, what would you have done?!
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4 comments:
It depends on what my mood was at the time...considering she is probably more around my age I would have contemplated slapping her.
I think that you did the right thing. The manager should be teaching their staff common customer service. If I ran into someone's car, I would own up to it...it is an accident...they happen. But there are a lot of punks out there. I love the story though...good laughs!
If Sonic's policy in this situation (which I'm guessing is fairly common) is for their servers to hurriedly skate away, tell the other servers what happened, then stand inside, pointing and laughing at customers, then I'd be angry at Sonic.
But I doubt that's the case and think the girl should be taught that facing up to what she did is the most likely course of action to make things better, instead of exacerbating the situation with her coworkers. Not the sharpest tool in the shed, that one.
Well, since I'm pregnant and very hormonal which sometimes leads to irrational behavior in situations I normally would be un-confrontational in (just ask the lady at Wal-Mart who tried to get ahead of me at the scanner in the photo department...), I would have probably immediately gotten out of my car and stopped her dead in her tracks. I think the laughing part would have infuriated me the most...my blood is boiling just READING about what happened to you! LOL!! And after receiving only a lousy medium drink I probably would have said something completely rude and sarcastic to the manager, too.
At this point I would totally file a claim. I realize it's not Sonic's fault, but every time I'd see the scratches I would just become angry! Besides - you're entitled to a new cover or whatever is damaged... that's what insurance is for!
Oh - and you might try emailing the story to Sonic directly. I'm sure you'd get at least a few coupons for something better than a drink! Couldn't hurt, right? :)
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